MEYER Service & Support
We provide complex services across optical sorting solutions
Product selection support
When you think about buying a MEYER machine you can lean on our support since the first day of cooperation. The MEYER Europe team consists of people who have been passionately dealing with the issues of the recycling and food industry in a practical sense for years. As partners, not only suppliers, together with the client, we find the optimal solution by identifying customer needs and problems. Our experts help you choose the best machines, taking into account the maximization of business value and the highest level of performance.
Send inquiryInstallation & Start-up
Practical knowledge and professional assistance during the selection, installation, and commissioning of machines ensure maximum benefits from the operation of your device. The more your employees know about our machines, the easier they are to operate, maintain, and obtain a satisfactory final product. Effective training leads to improved efficiency and longevity of the machinery. Additionally, our ongoing support and maintenance tips will help prevent common issues, ensuring your optical sorter operates at peak performance.
Send inquiryService & support
MEYER offers a comprehensive suite of aftersales services across Europe, along with dedicated online support. Recognizing the importance of sustainable business practices for our clients, we commit to providing the highest level of customer service and support. Our expert team is available to address your needs promptly, ensuring minimal downtime and optimal performance. Additionally, we offer customized maintenance plans and training sessions to enhance your team's proficiency and machine efficiency, ensuring your operations run smoothly and efficiently.
Send inquiryMaterial testing
MEYER invites current and future customers to our test center in Poland, designed for comprehensive product testing. Utilize this facility to assess how specific products are sorted. The tests provide reliable insights into sorting performance and efficiency, and offer a chance to learn about the latest MEYER machine technology. This valuable experience aids in informed decision-making and enhances the potential of your investment, ensuring solutions are perfectly tailored to meet your operational needs.
Send inquiryWe support you at every stage
Pre-Sale Service
- Consultation on selecting the optimal optical sorter tailored to your needs.
- Support in integrating the machine with existing production lines.
- Assistance in designing new lines with the sorter as a key component of the installation.
- Material testing at our center – with the opportunity to attend and observe the process live.
- Comprehensive technical consultations to ensure optimal implementation and maximum efficiency
After Sale Service
- On-site service with quick response times and full commitment.
- Warranty including free inspections and maintenance.
- Consulting support for device usage and optimization.
- Individual service documentation ensuring a complete service history.
Frequently Asked Questions
What maintenance and support services do you offer for your optical sorters?
We offer a range of maintenance and support services for our optical sorters, including:
- Routine Maintenance: Regular inspections and servicing to ensure optimal performance and prevent downtime.
- Technical Support: Access to our skilled support team for troubleshooting and resolving any issues that arise.
- Parts Replacement: Provision of genuine replacement parts to maintain the integrity and efficiency of your sorter.
- Training and Consultation: Guidance on best practices and training for your team to maximize the effectiveness of the sorter.
Our goal is to provide comprehensive support to keep your optical sorters running smoothly and efficiently.
How can I schedule maintenance or service for my Meyer Europe optical sorter?
You can schedule maintenance or service for your Meyer Europe optical sorter by filling out the service form at the bottom of the page or by directly contacting the technician who services your company.
Does Meyer Europe offer service contracts for optical sorters?
Yes, however these are quite rare cases. If you would like to get a quote for a service contract, please use the “contact” form.
What should I do if I experience technical issues with my Meyer Europe optical sorter?
If you experience technical issues with your Meyer Europe optical sorter, contact our service department using the form on our website. Alternatively, you can report the issue to the sales representative you were in contact with during the purchase.
What is the typical response time for Meyer Europe’s service requests?
Our service response time is up to 24 hours.
What should I include in my service request to Meyer Europe?
In your service request to Meyer Europe, be sure to include the following details:
- Contact number
- Email address
- Company name
- Company address
- Machine model
- Machine serial number / photo of identification plate
- Detailed description of the fault or reason for service