Meyer service & support

We provide complex services across optical sorting solutions

Product selection support

When you think about buying a MEYER machine you can lean on our support since the first day of cooperation. The MEYER Europe team consists of people who have been passionately dealing with the issues of the recycling and food industry in a practical sense for years. As partners, not only suppliers, together with the client, we find the optimal solution by identifying customer needs and problems. Our experts help you choose the best machines, taking into account the maximization of business value and the highest level of performance.

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Installation & Start-up

Practical knowledge and professional assistance during the selection, installation, and commissioning of machines ensure maximum benefits from the operation of your device. The more your employees know about our machines, the easier they are to operate, maintain, and obtain a satisfactory final product. Effective training leads to improved efficiency and longevity of the machinery. Additionally, our ongoing support and maintenance tips will help prevent common issues, ensuring your optical sorter operates at peak performance.

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Service & support

MEYER offers a comprehensive suite of aftersales services across Europe, along with dedicated online support. Recognizing the importance of sustainable business practices for our clients, we commit to providing the highest level of customer service and support. Our expert team is available to address your needs promptly, ensuring minimal downtime and optimal performance. Additionally, we offer customized maintenance plans and training sessions to enhance your team's proficiency and machine efficiency, ensuring your operations run smoothly and efficiently.

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Material testing

MEYER invites current and future customers to our test center in Poland, designed for comprehensive product testing. Utilize this facility to assess how specific products are sorted. The tests provide reliable insights into sorting performance and efficiency, and offer a chance to learn about the latest MEYER machine technology. This valuable experience aids in informed decision-making and enhances the potential of your investment, ensuring solutions are perfectly tailored to meet your operational needs.

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Our services

We will help you on every step

Pre-Sale
Consulting Solution Service
Configuration Suggestion
Layout Suggestion
Help Desk
Remote troubleshooting
Remote machine adjusting
Faulty escalation
On-Site
Routing inspection
Commisioning
Troubleshooting
Recovery
Spare Parts
Risky spare parts supply
Warranty service
Key parts maintenance
Over warranty spare parts
Training
Local training
High level headquarter
Warranty
Standard warranty
Long term warranty
SLA
Over warranty

Pre-Sale Service

We are committed to providing you with comprehensive information about our color sorter, ensuring it meets your unique needs based on your specific circumstances.

After Sale Service

  • Experience our 24-hour on-site service with fast response and thoughtful consideration.
  • Enjoy a two-year warranty with complimentary maintenance.
  • Benefit from our 24/7 free consultation service.
  • Gain peace of mind with our user file creation and dedicated tracking services.

FAQ

Frequently Asked Questions

  • Do I have any guarantee on Meyer products?

    The 5-year guarantee covers all material and production defects in Meyer products.

  • Is the support available in all EU countries?

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  • Is it possible to test Meyer products before placing an order?

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  • What is the average processing time?

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  • Is the support available in all EU countries?

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